Descripción de la oferta

Remote Client Care, Scheduling & Quality Assurance Coordinator
(English Fluency Required)

Please submit your resume/CV in English.

Home Instead is currently hiring remote team members for multiple operations and client support positions serving families across the United States. Candidates may be considered for different departments based on experience, communication skills, and interview performance.

Available Career Paths:
• Client Care & Sales Coordinator
• Scheduling Coordinator
• Quality Assurance Representative

Responsibilities May Include:
• Answer inbound calls from U.S.-based families and caregivers
• Schedule and coordinate caregiver/client shifts
• Maintain accurate records in CRM and scheduling systems
• Conduct follow-up calls with clients and caregivers
• Support quality assurance and client satisfaction initiatives
• Resolve scheduling conflicts and urgent staffing needs
• Communicate professionally in English via phone, email, and Zoom
• Maintain daily activity and documentation standards

Ideal Candidates:
• Fluent English (spoken and written)
• Strong communication and customer service skills
• Organized and detail-oriented
• Comfortable multitasking in a fast-paced environment
• Experience in customer support, scheduling, call center, healthcare coordination, or administrative roles preferred
• Reliable internet connection and professional remote work environment required

Compensation:
• Starting from $600 USD per month
• Independent Contractor agreement
• Performance-based increases after 6 months
• Additional performance bonuses available for select roles

Additional Information:
• Full-time remote position
• Interviews conducted fully in English
• Orlando, Florida (Eastern Time Zone)


ESPAÑOL
Home Instead está contratando personal remoto para múltiples áreas operativas y de atención al cliente que apoyan a familias en Estados Unidos. Los candidatos podrán ser considerados para distintos departamentos según su experiencia, habilidades de comunicación y desempeño en entrevista.

Áreas Disponibles:
• Coordinador(a) de Atención al Cliente y Ventas
• Coordinador(a) de Programación y Horarios
• Representante de Aseguramiento de Calidad

Responsabilidades:
• Atender llamadas de familias y cuidadores en EE. UU.
• Coordinar horarios y programación de servicios
• Registrar información en CRM y sistemas internos
• Realizar seguimiento a clientes y cuidadores
• Apoyar procesos de calidad y satisfacción del cliente
• Resolver conflictos de programación y necesidades urgentes
• Mantener comunicación profesional en inglés
• Cumplir objetivos diarios de actividad y documentación

Requisitos:
• Inglés fluido hablado y escrito
• Excelentes habilidades de comunicación
• Organización y atención al detalle
• Capacidad para trabajar bajo presión y manejar múltiples tareas
• Experiencia previa en servicio al cliente, coordinación, call center o áreas administrativas es preferida
• Internet confiable y ambiente profesional de trabajo remoto

Compensación:
• Desde $600 USD mensuales
• Contrato como contratista independiente
• Incrementos según desempeño después de 6 meses
• Bonificaciones adicionales disponibles para ciertos puestos

Información Adicional:
• Posición remota de tiempo completo
• Entrevistas realizadas completamente en inglés
• Orlando, Florida (Zona Horaria Este)

Requerimientos

• Educación Mínima: Educación Básica Secundaria
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: Comunicación, Cierre de ventas, Prospección de clientes, Salesforce, Zoom, Atención al cliente

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: casa, remoto, remote, teletrabajo, home, care, costumer, cliente, cambaceo, sales

Hace más de 30 días

Acerca de Home Instead Senior Care

Home Instead Orlando is a leading provider of non medical in home care services for aging adults across Orange, Osceola, and Seminole counties. Our mission is to enhance the lives of seniors and their families by delivering personalized care that promotes independence, dignity, and safety at home.

As a locally owned and operated organization, we combine the strength of a trusted global brand with a hands on, community focused approach. Our trained caregivers provide a wide range of ...

Home Instead Orlando is a leading provider of non medical in home care services for aging adults across Orange, Osceola, and Seminole counties. Our mission is to enhance the lives of seniors and their families by delivering personalized care that promotes independence, dignity, and safety at home.

As a locally owned and operated organization, we combine the strength of a trusted global brand with a hands on, community focused approach. Our trained caregivers provide a wide range of services including companionship, personal care, Alzheimer’s and dementia support, meal preparation, transportation, and 24 hour care tailored to each client’s unique needs.

Since becoming part of the Orlando community, Home Instead has built a reputation for compassionate, reliable, and responsive care. We work closely with families, healthcare professionals, and community partners to ensure every client receives the highest level of support and peace of mind.

At Home Instead Orlando, we believe care is more than a service. It is a relationship built on trust, respect, and a genuine commitment to helping people live well at home.